Privacy Policy

ARTESP ("Agency," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy outlines our practices concerning the collection, use, processing, and storage of your information in accordance with Brazil’s General Data Protection Law (LGPD - Law No. 13,709/2018) when you access or use this portal ("Portal"). We encourage you to read this policy carefully to understand how we handle your personal data.

Information We Collect

Data Collected Automatically

When you access our Portal, we may automatically collect certain technical information. This can include your IP address, browser type and version, operating system, referral source, pages visited, time spent on pages, and other navigation data. This information is primarily collected through cookies and similar technologies. We use this data for analytical purposes to understand how our Portal is used, for security monitoring, and to improve our services. While this technical data is generally not used to directly identify individuals, we treat it with the same level of care as personal data.

Data You Provide Voluntarily

We only collect personal data that you explicitly and voluntarily provide to us, for example, when you fill out contact forms, subscribe to newsletters, or submit requests. This data may include your name, email address, telephone number, and any other information you choose to provide. When we collect such data, we will inform you of the specific purpose and obtain your consent, where required by the LGPD. All personal data you provide is handled in strict accordance with LGPD principles, including purpose limitation, data minimization, necessity, and confidentiality.

How We Use Your Information

We use the information collected for the following purposes:

  • To operate and maintain the Portal.
  • To respond to your inquiries, requests, and provide customer support.
  • To improve the Portal's functionality, user experience, and services.
  • For statistical analysis and research to understand usage patterns.
  • To ensure the security of our Portal and prevent fraud.
  • To comply with legal obligations and exercise our rights.

Data Sharing and Disclosure

ARTESP does not sell your personal data. We may share your information with third-party service providers who assist us in operating the Portal, conducting our activities, or servicing you (e.g., hosting providers, analytics services), so long as those parties agree to keep this information confidential and comply with LGPD requirements. We may also disclose information if required by law or to protect our rights and safety or the rights and safety of others.

Your Rights Under LGPD

Under the LGPD, you have several rights regarding your personal data, including:

  • Confirmation of the existence of processing.
  • Access to your data.
  • Correction of incomplete, inaccurate, or outdated data.
  • Anonymization, blocking, or deletion of unnecessary or excessive data or data processed in non-compliance with the LGPD.
  • Portability of data to another service or product provider, upon express request.
  • Deletion of personal data processed with your consent, except in cases provided by law.
  • Information about public and private entities with which we have shared data.
  • Information about the possibility of denying consent and the consequences of such denial.
  • Revocation of consent.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and in accordance with the LGPD.

Data Security

ARTESP is committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this Portal and updating the effective date, typically found at the bottom or top of the policy.

Last updated: June 2025